You'll see banner headlines in shops about their brilliant sale offers, but you can take most of them with a pinch of salt.Ĭonsumer rights are loose when it comes to advertising sales, and those two little words "up to" mean that even if it's only a sad little rail down the back with rubbish hanging off it, the shop didn't mislead you. The retailer can offer to repair it first, which you should allow, or they must give you a replacement or refund otherwise.ĭon't be fobbed off by shops where they tell you to complain to the manufacturer instead your contract is with the seller directly and it is they who must remedy the problem. It doesn't matter if it was bought at a discounted price, your statutory rights apply in all cases where goods are faulty. The other right of return is if the item is damaged, not as described or not fit for purpose. If you're offered a credit note instead, count yourself lucky. Many don't during sale times because they're so busy and might not be able to shift it. In a shop, however, you do get that opportunity, so it's up to them whether or not they'll allow an exchange or a refund. This is because consumer law is more generous in circumstances where you can't examine goods before you buy them. Read the leading stories from the world of business.Įnter email address This field is required Sign Up You might make some cash back - as long as the original giftee doesn't notice. ![]() If you're feeling lucky, you could try second-selling on eBay or DoneDeal (see panel). If you're still stuck, consider donating it to a charity shop, like Barnardo's, which makes an Unwanted Gift Appeal every year. Re-gifting is often the easier option, so find someone who may like the item and give it to them as a thank-you or for their birthday during the year. Again, the shop is completely within its rights to do this, or make you wait until the sale is over. If a gift receipt was included, this is considered a tacit agreement that the item can be returned, but it may simply be for exchange or a credit note. Many operate under a cloak of goodwill and are happy to do so, but this is the retailer's choice, not yours. What can you do with unwanted gifts that may have been kindly chosen, but clearly with someone else in mind?Įven if you know exactly where it was bought, stores are under no obligation to take back unwanted gifts, even with the receipt. Lavender bubble-bath - again a not-so-tasteful tea-cosy even a bestseller you've already read. We're all left with gifts we don't want or won't ever use or silly things we bought in a panic with our vouchers, so this week I'm looking at returns, refunds and rights when it comes to giving back unwanted stuff. If you are interested in buying multiple gift certificates, please call us at (203) 987-2647.It's that time of year when you're looking at your haul of Christmas gifts or bargains you got in the sales and wondering: What was I thinking? ![]() If you need it sooner, please call the number below.
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